Disability Awareness Training for Taxi & Private Hire Drivers
Taxi drivers and private hire drivers take thousands of fares in any one year. Potentially hundreds of those people have some form of disability – many of which are hidden.
Disability isn’t all about wheelchairs – in fact wheelchair users make up just 5% of the disabled population.
This Disability Awareness Training for taxi and private hire drivers module gives an excellent introduction to you in an area where you may feel uncomfortable and uncertain but overwhelmingly want to get things right. The aim of this training is to help you to be more confident in your day-to-day dealings with disabled people.
NEW! Buy the tutorial booklet (PDF) to help with the training – just an extra £6.
Apart from understanding your moral obligations, there’s also the legal side to think about. You may not understand the implications of The Equality Act 2010 for disabled people, their families, service providers and employers.
Here’s what the Equo Disability Awareness Training for Taxi Drivers and Private Hire Divers covers:
- What is disability?
- The different types of disability;
- Legislation regarding customers and disability discrimination;
- Legislation regarding employees and disability discrimination;
- Practical advice on how to meet the needs of disabled people whether they are customers or colleagues.
Don’t worry, our Disability Awareness Training for Taxi Drivers and Private Hire Drivers module isn’t designed to catch you out and it’s certainly not meant to be anything more than a basic introduction to Disability Awareness.
When you have finished the training you will be more self-assured and, therefore, able to give disabled people the same high-level of service that you undoubtedly give to everyone else. And to confirm your achievement you get instant access to your downloadable certificate – and we’ll e-mail you a copy too.
What the Law Commission has to say about Disability Awareness Training…
In its report and Draft Bill on Taxi and Private Hire the Law Commission said:
“We will continue to recommend that all drivers should undergo disability awareness training.”
Now is the time to get YOUR training sorted!
Licensing Authorities around the UK are starting to insist that taxi drivers complete a Disability Awareness Training when they apply for their licence and on renewal.
It’s happening already… Crawley Borough Council, which takes in Gatwick Airport, is rolling out our training to its 900 taxi and private hire drivers. And the training is also being used by Local Authorities and businesses around the country.
“Crawley Borough Council has in the past received a few complaints regarding drivers refusing to carry disabled passengers, charging more for wheelchairs etc. so Crawley decided to introduce Disability Awareness Training and Equo were chosen as they have the most knowledge of disability awareness which was vital in supplying our applicants with the appropriate training.
Since this training was introduced in April 2014 we have had no complaints regarding the taxi drivers who have completed the training.
Equo are very supportive, friendly and knowledgeable in helping to setup the online training and it has been an extremely easy process from beginning to end.
The Equo system is now used on a weekly basis and has saved the Council a lot of time in officer hours as we can now undertake 7 applicants at one time.”
Bill Nailen, Licensing Officer, Crawley Borough Council.
And it’s not expensive either!
To find out how the Equo Disability Awareness Training for Taxi Drivers and Private Hire Drivers can work for you, call us on 01502 806906.
Find out more about the features and benefits of the training…
It’s simple to roll out our training to your taxi and private hire drivers. This can be achieved in a number of ways – all of which are fast and effective.
With the ongoing presence of COVID-19 it may not be practicable to consider face-to-face training sessions.
And arranging face-to-face training can be a nightmare – getting everyone in one place at one time, the travel arrangements – the list of things to organise seems endless. Drivers now only need to travel as far as a PC, laptop, tablet or smartphone – job done!
Time isn’t being wasted on travelling to and from a training venue.
Each employee has their own secure login details meaning only they can access their training account.
Questions are generated randomly to ensure that all of your learners are presented with slightly different assessments.
This alleviates, to a large degree, any ‘help’ that one learner could give another.
If another attempt is needed to pass the assessment there will be a reasonable proportion of brand new questions to ensure that the learner knows the subject and hasn’t simply remembered previous answers.
Each employee has their own individual training record.
Once a learner successfully passes the test they can download their certificate.
Each certificate has a unique security code. Learners do not have access to this and only see it once they’ve completed the training.